Refund & Download Policy

Digital Products

All Wattle Fern Studio products are delivered as digital downloads. No physical items are shipped. Because your files are available immediately after purchase, refunds are handled differently to physical products.

Refunds

Please choose carefully before completing your purchase. Due to the nature of digital downloads, refunds or exchanges cannot usually be provided once the files have been downloaded or accessed.

However, I genuinely want you to enjoy your purchase. If you've experienced a problem with your order, please get in touch and I'll always do my best to help. Refunds may be considered where required under Australian Consumer Law.

Downloading Your Files

All Wattle Fern Studio digital products are delivered  through secure Google Drive download links. Your download links become available after your payment has been processed and will also be sent to the email address used at checkout.

Google Drive allows you to access your files easily from supported devices without needing to create a separate Google account. Please save your purchase email and download links for future reference.

File Access and Re-downloads

Your purchase provides access to the current version of the files made available through the supplied Google Drive links.

Where possible, the same links will continue to provide access if files are improved or replaced. However, customers are encouraged to download and securely store a personal copy of their purchased files. If you lose access to your download links or experience difficulty accessing your purchase, please get in touch.

File Updates

Wattle Fern Studio may occasionally improve or update a digital product. Where an existing Google Drive link is retained, customers using that link will be able to access the latest available version. In some cases, updated download instructions or replacement links may be provided. Updates are offered at Wattle Fern Studio’s discretion and may vary between products.

Having Trouble Downloading?

If you cannot access your files:

• Check that the download link has been copied correctly.
• Try opening the link in a standard web browser.
• Check that your device has enough available storage.
• Confirm that your internet connection is stable.
• Check your junk or spam folder for the order email.

You do not need a Google account to download files that have been shared for customer access. If the problem continues, please end me an email and I'll help you get everything sorted.

Incorrect or Corrupted Files

If you receive:

• a damaged or corrupted file
• the wrong product
• a file that won't open

please contact me within 30 days of purchase. I'll replace the files or provide another solution as quickly as possible.

Need a little help?

I'm always happy to help. If you have any questions about your purchase or need assistance accessing your files, please contact me.